The next time you’re triggered try this…

Image by Claudia Mitu from Pixabay

How to make exponential gains with emotional intelligence

After several weeks of work on my new client’s website, I was proud and excited for the unveiling. Not only had we meet every demand they had asked for, but we had also included a few extra features that would help them to analyze traffic and attract new leads. What’s more, we finished a week early! I went in happy and full of ambition. However, as the meeting dragged on and on they asked for more and more revisions. “like the catalog,” they said, “but this email reminder about what is in the shopping cart seems to salesey… We don’t want our potential customers feeling like we are spamming them for fear that doing that will drive them away”

Walking out, I mustered a smile and said we would handle all their changes in a fortnight. But inside I was seething, “Why weren’t they clearer from the beginning? Always more changes and delays!”

I was triggered.

It took me the whole trip back to the office just to cool down and then even longer to get the ambition to start tackling their requests. I just wanted this project done and paid for!

I am sure that you have had a similar experience. Where you have felt triggered due to the actions of others and need a reset before being able to regroup and take beneficial actions. There is a better way to handle these situations and learning how will enable you to create exponential forward momentum. I call this the catapult effect.

Emotions can help you and they can hurt you, but you have no say in the matter until you understand them.

— Travis Bradberry and Jean Greaves Emotional Intelligence 2.0

In their book, Emotional Intelligence 2.0 Travis Bradberry and Jean Greaves explain that our emotions first are felt and then reacted (or responded) to. This got me thinking about a catapult effect we could employ by first experiencing an emotion then taking a moment to decide what to do with that energy. This could not only help us to avoid destructive behaviors, but also move us straight to actions that will launch us forward.

How can you use the catapult therory?

If I were to have taken a moment to think about what my client was really saying and asking for, instead of feeling crushed that they weren’t as pleased as I was, it would have been more constructive. I could have felt anger about them asking for yet more changes but then clarified all the issues so that we won’t need to go down this same road again. That would have led to a discussion of exactly what their expectations were and how to implement them, instead of me boiling on the inside while smiling and agreeing on the outside.
I would have driven back to my office with anticipation for making improvement not dread about working with them ever again. This is the result of not backsliding by giving in to the emotion, focusing instead on solving the problem from the beginning. All my momentum would have been pushing me forward instead of pulling me back. This would have resulted in a 4X momentum swing.

Plutchik's Wheel of Emotions

Achieve your own 4X Catapult Effect

Identify the emotion(s)

What is the emotion, or emotions, you are feeling at the moment? Identifying your range of emotions will help you to recognize them faster and more objectively when they come around again. Using Plutchik’s Wheel of Emotions (above) is a good way to identify your emotions and their intensity. In her article, The Emotion Wheel: What It Is and How to Use It, Hokuma Karimova, MA explains how to use the wheel to identify and manage your range of emotions.

Identify a better emotion to use

What were you feeling before the incident? When did everything go haywire? Does that always happen with this emotion and/or situation?

Understanding the answers to these questions helps you to see patterns and mitigate harmful emotions.

Identify a better emotion to use

When you understand your range of emotions, you will be able to choose some that create positivity and are easy to apply in any situation. Use this as your coping mechanism, telling your mind that you feel a certain way will fool it into action. Allowing you to filters and evaluate the situation through a different lens. As Hall of Fame, Martial Arts Grand Master Jim Buhisan says, “fake it until you make it.”

Create a solution

You have caught lightning in a bottle and now you need to unleash it. Think wide and deep about any and all solutions. Then choose the best action.

Move forward

No need to mope or seethe. Once you can see the target again, you can use your momentum to catapult you towards it.

When you can regularly identify your emotions and their triggers. Then consciously apply a more constructive solution for the situation that follows. You will have developed the ability to utilize the catapult effect.

Curious about your emotional intelligence? You can take a free assessment here.

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4 Tips for Taking Control of Your Life

Tom is a software engineer. He recently got his dream job, working for a gaming company. He had a new girlfriend and life was looking great. Then he got furloughed when work slowed down. His girlfriend found out a dark secret from his past that made her doubt the relationship with Tom, and he doesn’t know where to turn or what to do next. His life is reeling, and it is all because of situations which are completely out of his control.

If you’ve ever felt like Tom and that the world is against you, it is time to end that pity party. Get to work on building yourself into a person who is able to achieve their goals, whatever they are. The world is not against you. In fact the universe is conspiring for you. That’s right. When you can focus on what is within your control and release what is not, you will find that a cornucopia of opportunities are awaiting you. Some you may foresee and others you’ll have no idea existed until they present themselves to you.

Maybe Tom’s work for a game developer was a sample of what is to come through the development of his craft. Maybe his new girlfriend wasn’t meant to be in his life for long. Perhaps she served as a bridge to something better and a lesson for an area of Tom’s life that needs attention. Conceivably life is really on the upswing for Tom, despite the immediate signs suggesting otherwise.

One key in getting to a place in your life where things align for your benefit is to take action that moves your life forward. You can improve your skills, spend time with people who are important to you, and check things off your to-do list that keep you progressing, focusing on what you can make happen instead of what happened to you will have you life propelling forward instead of sliding backwards. Here are four things you can do today to take control of your life.

Stop blaming others

Your life is your responsibility. Despite how it may seem, no one has enough malice towards you (or energy) to spend time plotting your demise. If you think they are, why are you letting people like that in your life to begin with? Be stronger than they are by working on ways to improve yourself daily and choose to take more control of your environment. Most people are too busy with their own lives to actively spend much time trying to disrupt yours.

Take the time to evaluate your situation and consider why opportunities are not coming into view. If you are not getting called for job interviews, your resume probably needs changes. If you are not attracting the right people into your life, it’s time for an attitude adjustment. These are just a couple of examples of the ways you can take more control of your situations and their outcomes.

Release the things that are out of your control

Being laid off, labels others place on you, the economy, or not getting an invitation to go out with people you thought were your friends are all things you have little control over. Dwelling on those will take you down the rabbit hole of anxiety and depression. Instead, work to understand what role you have in these things happening around you. Letting go of those things you can not control and making an effort to improve the things you can, will free your mind to focus on more constructive ideas.

This takes more than just flipping a switch; it is a complete change of mindset. As above, there is a fine line between your influence on outcomes and control of decisions. You cannot control who gets promoted at your organization. However, you can increase the odds that it’s you by doing high quality work and being professional. At the end of the day if you are not promoted, realize that you provide your company a high quality service that you are proud of. That is a victory unto itself.

Chose to do one thing that moves you forward

You don’t need a big action or grand result now to be successful. Take a small step towards your goals and the person you want to become. Capture that action on your calendar or in your journal. Over time your progress will materialize on those pages as clearly as the ideas in this story materialized out of my own reading and experiences.

Life moves incrementally, not exponentially. Thus, the small steps you take today are the ones that will pay big dividends in the future. Life is a marathon, not a sprint. You need to move forward one footstep at a time. Taking one step towards your goals everyday will have you 365 steps closer to those aspirations at the end of the year. That is something you have ultimate control over.

Look for an opportunity to make a difference in your own life

If you are not looking, opportunities will never find you. Carefully evaluate your decisions throughout the day and make conscious choices about what you do. That is the basis of taking control of your life. When you consider how simple decisions such as what to put on your grocery list or what to do first thing in the morning shape your life, you will start making choices that are more meaningful. These seemingly unimportant decisions will make a difference in your life over the long haul.

It is widely documented that we make an average of 35,000 decisions every day. Thirty-five thousand! Every time you say, ”I don’t care” or ”It’s up to you,” you are forfeiting a decision. Start being mindful of the decisions that have been placed in front of you. Consciously make choices as an exercise in seizing control of your life. Watch not only the outcomes, but also how your decision-making process changes. As a result, you will make better decisions and increase your confidence in doing so.

A caveat here is to be careful not to dismiss things you think are out of your control but that you do actually have influence over. For example, those friends who don’t invite you out may not like that you become increasingly negative the more you drink. Thus, cutting down on your alcohol consumption and avoiding complaining would make you a more desirable person to spend time with. When you find that many people have the same problem with you, then you are the problem. It takes a brave person to admit that.

Finally, don’t create added obstacles for yourself. Those recurring patterns and seemingly negative cycles you experience are a sign that you need to do something different to get past this life barrier. Look at your approach, your decisions, and your mentors. Then decide if you’re properly equipped to win. If you are not, ask yourself what you need to do to break through. The resources are undoubtedly at your disposal. You just need to consider all your options and ask the right questions. Then do something today to make the change.

At the end of the day, the control you have over your life solely rests in the decisions you choose to make, or to forfeit to someone else. Be mindful of those and choose to be the determining factor in your life. After all, you are the driver of your life.

This article first appeared on Medium.com as Who’s Driving Your Car